Refund policy

We want you to feel confident trying Halve. If you are not satisfied with your first order, email hello@halve.beauty within 60 days of delivery and include your order number. We will reply with the next steps for your money-back request.

The 60-day guarantee applies to a customer's first purchase of each Halve product and is limited to one refund per product, customer, household and delivery address. Refunds cover the amount paid for the eligible product. Express-shipping charges, if any, are not refundable.

For hygiene reasons, skincare products cannot be returned for resale. Please do not send anything back unless our support team asks you to do so.

If an item arrives damaged, defective or incorrect, contact hello@halve.beauty within 7 days of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or refund where appropriate.

Orders can only be cancelled before fulfillment begins. Contact us as soon as possible; we cannot guarantee cancellation after an order has entered fulfillment.

Approved refunds are issued to the original payment method. Banks and card providers may take several business days to display the refund.